AUSTRALIAN RECEPTION SERVICES

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AUSTRALIAN RECEPTION SERVICES

1300 792980
michaelc@igetsales.com.au

Terms and Conditions

TERMS and CONDITIONS

These igetSALES Terms of Service (these “Terms”) govern the access and use of all services and products offered by igetSALES (“IGS”) (ABN 62 128 731 788). These Terms constitute a legally binding agreement between IGS and any individual or entity that accesses or otherwise uses or receives any IGS services or products (“Customer”).

1. APPLICABILITY OF THESE TERMS

These Terms apply to Customer’s use of all services offered by IGS (“IGS Services”), IGS’s website located at www.igetsales.com.au (“IGS Website”), and any mobile apps offered by IGS, regardless of where such apps were obtained by Customer (“IGS Apps”). In these Terms, the IGS Services, IGS Website and IGS Apps are collectively referred to as “IGS Offerings.” IGS may from time to time change these Terms, and any other terms or conditions appearing on the IGS Website that may be referred to in these Terms, in accordance with Section 7.

2. SIGN-UP

2.1 Account. Customer must register with IGS before receiving any IGS Services. After such registration is complete, IGS will establish an online account for Customer (“Customer’s Account”) that can be accessed on the client portal on the IGS Website and, at IGS’s option, from one or more IGS Apps.

2.2 Password. Customer will not share with any third party, and will otherwise keep secret, any password that can be used to access Customer’s Account (“Customer’s Password”). Customer will be solely responsible for all activities conducted through Customer’s Account, and will be liable for all losses and damages arising from any use or misuse of Customer’s Account. If Customer believes that any third party knows Customer’s Password or that there has been any unauthorized access to Customer’s Account, Customer will immediately change Customer’s Password and notify IGS. Customer will not, and will have no right to, transfer Customer’s Account or Customer’s Password to any third party.

2.3 Telephone Number. After Customer registers with IGS, IGS will assign to Customer a unique telephone number for use with IGS services provided to Customer. To the extent not prohibited by applicable law or regulation, in the event that any Trial Service or IGS Paid Service (as defined in Section 4 below) is terminated, IGS may retain the assigned telephone number for use as it sees fit.

3. TRIAL SERVICE

3.1 Trial Period. Subject to these Terms, IGS may provide to Customer a live receptionist answering service (“Trial Service”) during a trial period commencing on Customer’s registration with IGS and expiring within a number of days specified by IGS, which period may be extended or shortened by IGS in its discretion (such period, “Trial Service Term”). Customer acknowledges and agrees that the scope and details of the Trial Service will be determined by IGS in its discretion. The Trial Service is not applicable for prior Customers of IGS, casual Customers or new Customers that require IGS Services for promotional or advertising campaigns.

3.2 Trial Usage Charges. At no charge to Customer, IGS will provide Customer with a credit to be applied to incremental charges that are incurred based on Customer’s usage of the Trial Service (“Trial Usage Credit”). Customer acknowledges and agrees that (a) the amount of the Trial Usage Credit will be determined by IGS in its discretion and (b) the amount of such incremental charges will be determined, and may be changed, by IGS in its discretion.

3.3 Termination of Trial Service. IGS may terminate the Trial Service at any time for any reason or no reason. Without limiting the foregoing, IGS may terminate the Trial Service upon expiration of the Trial Service Term, depletion of the Trial Usage Credit, or commencement of any IGS Paid Services (as defined in Section 4 below). After the termination of the Trial Service, Customer will need to purchase IGS Paid Services, as described in Section 4 below, in order to continue to receive services from IGS. Any portion of the Trial Usage Credit not used prior to termination of the Trial Service will be forfeited and may not be used in connection with any IGS Paid Services.

4. PAID SERVICES

4.1 Adding Paid Services. Customer may at any time request to receive one or more of the paid services described on the IGS Website or in these Terms (“IGS Paid Services”). Customer will select a pricing plan for each IGS Paid Service requested by Customer from the pricing plans offered by IGS (“Pricing Plans”). Prior to providing any IGS Paid Services, IGS may require that Customer provide information about a credit card to which Customer authorises IGS to submit charges as permitted under these Terms (“Customer’s Credit Card”).

4.2 Paid Service Terms. Each IGS Paid Service that Customer requests and IGS agrees to provide (which agreement may be withheld by IGS in its discretion) is referred to in these Terms as a “Selected Paid Service.” Subject to these Terms, IGS will provide the Selected Paid Services for consecutive one (1) calendar month periods (each such period, a “Paid Service Term”) until terminated in accordance with these Terms.

5. MOBILE APPS

5.1 License. Subject to these Terms, IGS grants to Customer a personal, limited, nonexclusive, nontransferable, nonsublicenseable license to install and use each IGS App on devices for which it was designed solely for the purpose of accessing Customer’s Account and using IGS Services.

5.2 Restrictions. Customer will not, and will have no right to (a) modify or create derivative works of any IGS App; (b) sell, rent, lease, lend, sell, distribute or sublicense any IGS App; or (c) decompile, reverse engineer or disassemble, or otherwise attempt to derive the source code of, any IGS App, or encourage, assist or authorize any other person to any of the foregoing.

5.3 Updates. IGS may, but will have no obligation to, make available to Customer updates, upgrades and new versions of one or more IGS Apps (collectively, “App Updates”). Each App Update will be deemed to be an IGS App for the purposes of these Terms.

5.4 License Termination. The license granted to Customer in Section 5.1 will automatically terminate without notice from IGS if Customer fails to comply with this Section 5, or upon termination of all Selected Paid Services. In addition, IGS may terminate such license at any time with respect to any or all IGS Apps, and upon such termination IGS may modify the affected IGS Apps to make them inoperable. Upon any termination of such license with respect to any IGS App, Customer will cease all use of such IGS App and delete all copies thereof.

5.5 Ownership. Except for the rights explicitly granted to you in these Terms, all right, title and interest in the IGS Apps are reserved and retained by IGS and its licensors. Customer will not acquire any intellectual property rights or other rights in any IGS App as a result of downloading or using it.

5.6 Third Party Services. Customer acknowledges that Customer’s use of an IGS App may also involve use of the services of one or more third parties, such as a wireless carrier, and that such use may be subject to the separate policies and terms of use, including fees, of such third parties. IGS does not assume, and will not have, any liability or responsibility to Customer or any other person for any such third party services.

6. Payments

6.1 Pricing

The charges for each IGS Paid Service may include (a) subscription charges that do not vary based on Customer’s usage of the IGS Paid Service (“Subscription Charges”) and/or (b) incremental charges that are incurred based on Customer’s usage of the IGS Paid Service, e.g., without limitation, excess inbound call charges, messages sent via SMS, call transfer charges and after-hour charges (“Usage Charges”). The charges for the IGS Paid Services are set forth in the price list on the IGS Website (“Price List”) and below in Section 6.2, both of which may be revised by IGS from time to time as set forth in Section 7. All prices quoted excluded GST and any other applicable taxes.

6.2 Summary of Charges

Subscription Charges

Live Reception ANSWER Plan:

 Monthly Included Calls*Monthly SubscriptionExcess calls
ANSWER PlanNil pay as you go$20$2.95 per call
ANSWER Plan 2020$55$2.90 per call
ANSWER Plan 2525$65$2.75 per call
ANSWER Plan 5050$125$2.65 per call
ANSWER Plan 100100$210$2.25 per call
ANSWER Plan 150150$310$2.20 per call
ANSWER Plan 200200$410$2.20 per call
ANSWER Plan 250250$505$2.15 per call
ANSWER Plan 300300$600$2.10 per call
ANSWER Plan 350350$695$2.10 per call
ANSWER Plan 400400$790$2.10 per call
ANSWER Plan 450450$880$2.10 per call
ANSWER Plan 500500$970$2.05 per call
ANSWER Plan 600600$1,155$2.05 per call
ANSWER Plan 700700$1,335$2.05 per call
ANSWER Plan 800800$1,515$2.00 per call
ANSWER Plan 900900$1,695$2.00 per call
ANSWER Plan 10001,000$1,875$2.00 per call

Higher volume plans and pricing are available – please contact us for further information.

Live Assistant

 

Monthly Included

Minutes*

Monthly SubscriptionExcess Mins
AssistantNil pay as you go$40$2.50 per minute
Assistant 2020$70$2.30 per minute
Assistant 5050$120$2.30 per minute
Assistant 100100$200$2.10 per minute
Assistant 150150$285$2.00 per minute
Assistant 200200$375$2.00 per minute
Assistant 250250$465$2.00 per minute
Assistant 300300$555$1.95 per minute
Assistant 350350$640$1.95 per minute
Assistant 400400$725$1.95 per minute
Assistant 450450$810$1.90 per minute
Assistant 500500$895$1.90 per minute
Assistant 600600$1,070$1.90 per minute
Assistant 700700$1,240$1.90 per minute
Assistant 800800$1,410$1.85 per minute
Assistant 900900$1,580$1.85 per minute
Assistant 10001,000$1,750$1.85 per minute

Initial setup from $50 depending on complexity.
Higher volume plans and pricing are available – please contact us for further information.

Message Memo

 

Monthly Included

Calls*

Monthly SubscriptionExcess Calls
Message Memo 2525$45$1.75 per call
Message Memo 5050$80$1.70 per call
Message Memo 100100$135$1.45 per call
Message Memo 200200$265$1.40 per call
Message Memo 300300$395$1.40 per call
Message Memo 400400$525$1.40 per call
Message Memo 500500$650$1.40 per call

Higher volume plans and pricing are available – please contact us for further information.

*Unused monthly call/minute allowances expire each month.

Additional Charges. IGS Paid Services may attract the following additional charges dependent on Customer usage and preferences.

Messaging and Call Transfer

Message by SMS$0.15 per message segment
Call transfer to landline$0.35 for the first 5 minutes and $0.10 per minute thereafter
Call transfer to mobile$0.75 for the first 5 minutes and $0.20 per minute thereafter
Call to international numberDependent on country – please enquire if you anticipate calls being transferred outside of Australia
Unsuccessful transfer attempts$0.20 per unsuccessful attempt

Add-On Services

Virtual Address$100 per month
1300 Numbers$50 per month
Additional Contacts$5 per contact per month

Message Centre

PlanIncluded MinutesSubscription ChargesUsage Charges
Message Centre Fax100$25$0.20 per minute
Message Centre Voicemail LiteNil$5$0.15 per minute
Message Centre Voicemail200$20$0.12 per minute
Message Centre DivertNil$15See transfer rates

After Hours Calls. Calls answered by IGS outside of 8am to 6pm Monday to Friday in the Customer’s local time will incur a surcharge of $1.00 per call or $0.60 per call for Message Memo.

Payment Processing Fee. All payments made to IGS by Customers in accordance with these Terms will be subject to a payment processing fee (the “Payment Processing Fee”) of:

  • 0.75% (including GST) of the total invoice value (including GST amount) for credit cards; or
  • $0.88 (including GST) for direct debit.

The Payment Processing Fee will be displayed on the Customer’s invoice.

6.3 Discounts. If IGS grants to Customer any discount for any Selected Paid Service, such discount will be applied to the applicable charges set forth in the Price List or these Terms and will apply only during the period specified by IGS (“Discount Period”), after which the charges set forth in the Price List or these Terms will apply without such discount.

6.4 Subscription Charges. For each Selected Paid Service, the applicable Subscription Charge for each Paid Service Term may be charged to Customer’s Credit Card in advance of such Paid Service Term. With respect to any Selected Paid Service that is added in the middle of (i.e., not on the first day of) a Paid Service Term, the Subscription Charge for such Paid Service Term will be pro-rated for the remainder of such Paid Service Term and may be charged to Customer’s Credit Card when IGS starts providing such Selected Paid Service.

6.5 Usage Charges.

(a) Customer will be required to maintain a prepaid credit to be applied to Usage Charges incurred by Customer (“Prepaid Usage Credit”). On or before the first day of the first Paid Service Term, IGS may establish the Prepaid Usage Credit by charging to Customer’s Credit Card an amount specified by IGS (“Prepayment Amount”). Customer may not transfer the Prepaid Usage Credit to any third party.

(b) For each Selected Paid Service, all Usage Charges incurred by Customer in excess of the usage allowances included in the Pricing Plan selected by Customer (“Excess Usage Charges”) will be deducted automatically from the balance of the Prepaid Usage Credit. The usage allowances included each Pricing Plan will expire if not used within the time periods to which they apply, and in any event, unused usage allowances for any Paid Service Term will not be carried over to any subsequent Paid Service Term.

(c) Each time the balance of the Prepaid Usage Credit drops below a certain threshold amount determined by IGS (which will be $0 unless IGS notifies Customer otherwise), IGS may charge to Customer’s Credit Card an amount equal to that which restores the Prepaid Usage Credit to $0 plus the Prepayment Amount, which will be added to the balance of the Prepaid Usage Credit. IGS will have the right to increase the Prepayment Amount if IGS determines, in its discretion, that the Prepayment Amount is insufficient to cover Excess Usage Charges incurred by Customer.

(d) IGS may charge to Customer’s Credit Card any Excess Usage Charges incurred by Customer that exceed the available balance of the Prepaid Usage Credit.

6.6 Pricing Plan Changes. Customer may request to change the Pricing Plan it selected for any Selected Paid Service to a different Pricing Plan. If IGS approves such request, the new Pricing Plan may take effect on the first day of the Paid Service Term following the Paid Service Term in which IGS receives such request unless Customer requests, and IGS agrees, that the new Pricing Plan will take effect during the Paid Service Term in which IGS receives such request, in which case the following will apply:

(a) Customer’s Paid Service Term for the new Pricing Plan will commence the following day (unless Customer and IGS agree otherwise); and

(b) if there are unused usage allowances in the previous Pricing Plan, the Customer will receive a credit to their account calculated as:

Credit % (defined below) x Subscription Charge of previous Pricing Plan
Credit % is equal to the lesser of:

(i) days remaining in the Paid Service Term divided by the average number of days in a month (30.4 days); or

(ii) unused usage allowances in the previous Pricing Plan divided by usage allowances of the previous Pricing Plan.

(c) Usage Charges incurred by Customer during a Paid Service Term in excess of usage allowances will be calculated under the terms of the Pricing Plan in place at that time of the usage; and

(d) except as set forth in Section 6.5(b) above, Customer will not be entitled to any refunds or credits for any amounts previously paid, and any charges previously incurred by Customer will remain payable by Customer.

6.7 Taxes. Customer will be responsible for any taxes, duties, levies or other governmental charges (collectively, “Taxes”) assessed or imposed in connection with any IGS Offerings provided to Customer or any payments or transactions under these Terms, excluding IGS’s income taxes. If IGS is obligated to collect or pay any such Taxes, IGS may charge to Customer’s Credit Card the amount of such Taxes except to the extent Customer provides IGS with a valid tax exemption certificate authorized by the appropriate taxing authority.

6.8 Credit Card Payments.  Credit Card Payments. Customer hereby authorizes IGS to submit charges to Customer’s Credit Card as permitted under this Section 6. Notwithstanding anything to the contrary, IGS may, at its discretion, require that (a) a different credit card be provided as Customer’s Credit Card, or (b) any amount IGS is permitted to charge to Customer’s Credit Card be paid by Customer using a method of payment other than Customer’s Credit Card, e.g., cheque or electronic funds transfer.

6.9 Other Payment Terms. All amounts payable by Customer under these Terms will be charged to Customer’s Credit Card or otherwise paid in Australian dollars. If any amount payable by Customer under these Terms is not paid when due (including, without limitation, due a charge to Customer’s Credit Card being declined or initially accepted but subsequently reversed), (a) Customer may be charged penalty or interest fees at the highest rate permitted by law until such amount is paid in full, and (b) Customer will be responsible for all reasonable expenses (including collection and legal fees) incurred by IGS in collecting such amount.

6.10 Unwanted Calls. IGS does not take any responsibility for any inbound calls, including, without limitation, any inbound calls from (a) telemarketers or promotional companies, (b) callers who misdialed, or (c) or callers who do not leave messages. Such calls qualify as inbound calls and may result in Usage Charges under the applicable Pricing Plans.

7. Changes to Terms and Services.

7.1 Revisions to Prices. IGS may revise the Price List or charges set forth in these Terms from time to time. Such revisions may include, without limitation, changes to the amounts of the Subscription Charges or Usage Charges for IGS Paid Services, changes to the usage allowances included in the Pricing Plans, and discontinuation of Pricing Plans.

(a) Each such revision will take effect immediately upon being posted to the IGS Website, except that any such revision that affects a Selected Paid Service will apply to Customer starting at the commencement of a Paid Service Term beginning no less than thirty (30) days from the date which IGS provides notice of such revision to Customer in accordance with Section 14.3. If Customer does not agree to any such revision, Customer may terminate the affected Selected Paid Services in accordance with Section 10.1 below and discontinue its use of such Selected Paid Services. If Customer does not terminate its use of any affected Selected Paid Service prior to the effective date of such revision, Customer will be deemed to have agreed to such revision with respect to such Selected Paid Service.

(b) If a Pricing Plan selected by Customer is discontinued, Customer will select a new Pricing Plan from then-current pricing plans offered by IGS. If Customer does not select a valid new Pricing Plan prior to the effective date of such discontinuation, then IGS may either (i) suspend the affected Selected Paid Service until Customer selects a valid new Pricing Plan or (ii) select a valid new Pricing Plan on Customer’s behalf.

7.2 Changes to Services or Terms. IGS may from time to time make changes to any Selected Paid Service (including, without limitation, the scope, nature and other details of such Selected Paid Service), these Terms, IGS’s Fair Use Policy (as defined in Section 8.4 below) or any other terms or conditions appearing on the IGS Website that may be referred to in these Terms, in each case by providing notice to Customer in accordance with Section 14.3. Each such change will be effective on the date of such notice if such change is made by IGS to comply with any applicable laws or to address any actual or potential third party claims, or if such notice is provided to Customer during the Trial Service Term; otherwise, it will be effective at the end of the Paid Service Term in which such notice is delivered, provided that if such notice is delivered less than fifteen (15) days prior to the end of such Paid Service Term, such change will be effective at the end of the subsequent Paid Service Term. If Customer does not agree to such change, Customer may terminate the affected Selected Paid Services in accordance with Section 10.1 below and discontinue its use of all other affected IGS Offerings. If Customer does not terminate such Selected Paid Services and discontinue its use of all other affected IGS Offerings prior to the effective date of such change, Customer will be deemed to have agreed to such change. For avoidance of doubt, this paragraph does not apply to changes to the Price List, which are addressed in Section 7.1.

8. OTHER OBLIGATIONS OF CUSTOMER

8.1 Information Provided by Customer. Customer represents that all information provided by Customer to IGS (including, without limitation, all contact information and information regarding Customer’s Credit Card) is accurate, up-to-date and complete at the time it is provided to IGS. Customer will update all such information so that it remains accurate, up-to-date and complete at all times.

8.2 Forwarding Phone Numbers. Some IGS Offerings may involve the forwarding of calls or messages to phone numbers specified by Customer (“Forwarding Telephone Numbers”). Customer represents that all Forwarding Telephone Numbers are under Customer’s direct control, and Customer will not direct IGS to forward calls or messages to any phone numbers not under Customer’s direct control. In addition, Customer acknowledges and agrees that IGS will have the right to refuse to forward calls and messages to any telephone number in IGS’s discretion, in which case Customer will need to provide a different telephone number to receive forwarded calls and messages.

8.3 Compliance with Laws. Customer will at all times comply with all applicable laws and regulations in connection with its use of IGS Offerings. Customer will not use any IGS Offerings to engage in, or to encourage or assist others to engage in, any illegal or fraudulent activities.

8.4 IGS Fair Use Policy. In connection with its use of IGS Offerings, Customer will at all times comply with IGS’s fair use policy (“Fair Use Policy”). The Fair Use Policy pertains to Customer’s usage during the Trial Service Term. Under the Fair Use Policy IGS may shorten or end the Trial Service Term of the Customer with immediate effect should it determine, at its absolute discretion, that the Customer’s usage is in any way unreasonable. Such policy may be amended by IGS from time to time.

8.5 Other Prohibited Activities. Customer will not, and will have no right to:

(a) sell, resell or otherwise provide any IGS Offerings to third parties, or use or otherwise exploit any IGS Offerings for the purpose of selling or otherwise providing to third parties the benefit of any IGS Offerings or any products or services that are similar to any IGS Offerings;

(b) overburden, disable or otherwise disrupt any IGS Offerings or interfere with the use of any IGS Offerings by any other IGS customers; or

(c) obtain or attempt to obtain any materials or information regarding any IGS Offerings or any other user of IGS Offerings through any means not intentionally made available or provided for by IGS through the IGS Website or any IGS App.

8.6 Indemnification. Customer will indemnify, defend, and hold harmless IGS from and against all liabilities, damages, and costs (including settlement costs and reasonable attorneys’ fees) arising out of any breach by Customer of this Section 8 or any third party claim relating to any of Customer’s products, services or businesses.

9. SERVICE SUSPENSION

9.1 Insufficient Funds. IGS may suspend the performance of any or all Selected Paid Services if any charge submitted by IGS to Customer’s Credit Card as permitted under these Terms is declined or is initially accepted but subsequently reversed, or any amount payable by Customer under these Terms is not otherwise paid when due.

9.2 Emergency Suspension. IGS may suspend the performance of any or all Selected Paid Services and disable Customer’s access to Customer’s Account and any IGS Offerings if IGS has any reason to believe that (a) Customer has committed any breach of Section 8 or has engaged in any activity that could disrupt any IGS Services, or (b) there has been any unauthorized access to Customer’s Account or unauthorized use of any IGS Services in Customer’s name.

10. SERVICE TERMINATION

10.1 Termination by Customer. Customer may terminate any or all of the Selected Paid Services at any time by sending IGS an email to support@igetsales.com.au that identifies the Selected Paid Services to be terminated and the date on which Customer desires such termination to take effect (“Requested Termination Date”), which date will be no earlier than three (3) days after the date such email is sent. The effective date of such termination will be, at IGS’s election, either (i) the Requested Termination Date or (ii) three (3) days after the date such email is sent. If a new Paid Service Term starts prior to the effective date of such termination, Customer will incur the applicable Subscription Charge for the new Paid Service Term.

10.2 Termination by IGS

(a) For Cause. IGS may terminate any or all Selected Paid Services if (i) Customer commits a breach of Section 5.2, 8.3, 8.4 or 8.5, (ii) Customer commits any other breach of these Terms and fails to remedy such breach within five (5) days, or (iii) Customer ceases conducting business in the normal course, becomes insolvent, makes a general assignment for the benefit of creditors, suffers or permits the appointment of a receiver for its business or assets, avails itself of or becomes subject to any petition or proceeding relating to insolvency or the protection of the rights of creditors, or any other insolvency or bankruptcy proceeding or other similar proceeding for the settlement of Customer’s debt is instituted.

(b) For Convenience. IGS may terminate for convenience any Selected Paid Service by providing notice to Customer in accordance with Section 14.3. Such termination will be effective immediately if such Selected Paid Service is terminated by IGS to comply with any applicable laws or to address any actual or potential third party claims; otherwise, it will be effective at the end of the Paid Service Term in which such notice is delivered.

10.3 Effect of Termination

(a) Subscription Charges. IGS will have no obligation to refund any Subscription Charges paid by Customer for any Selected Paid Service upon any termination thereof.

(b) Prepaid Usage Credit. IGS will refund to Customer any unused balance of the Prepaid Usage Credit if (i) IGS terminates all Selected Paid Services for convenience in accordance with Section 10.2(b) above or (ii) Customer terminates a Selected Paid Service in accordance with Section 10.1 in response to, and within ten (10) days of, IGS making a change or revision as described in Section 7.1(a) or 7.2, and there are no other Selected Paid Services. IGS will have no obligation to refund any unused balance of the Prepaid Usage Credit if the Selected Paid Services are terminated by either party under any other circumstances.

(c) Phone Calls and Messages. Following termination of any IGS Service, IGS will not be responsible in any way for answering calls, taking or delivering messages, or performing any other activities in connection with such IGS Service.

(d) Customer’s Account. Upon termination of all IGS Services, IGS may terminate Customer’s Account and Customer’s access thereto.

(e) Customer Data. IGS will have no obligation to retain any data or other information (including, without limitation, any messages or call logs) obtained or generated by IGS in connection with any IGS Service after termination of such IGS Service.

(f) Service Reinstatement. Following termination of any IGS Service, IGS will have no obligation to reinstate or otherwise recommence such IGS Service. If IGS elects (in its discretion) to reinstate or otherwise recommence a terminated IGS Service, IGS may require that Customer pay a reinstatement fee of $25.

11. PRIVACY

11.1 Information collected by IGS from Customer may be used by IGS in accordance with IGS’s privacy policy as available on the IGS Website (“IGS Privacy Policy”) and as may be amended from time to time. The Customer agrees to regularly review IGS Privacy Policy.

12. GDPR DATA PROTECTION (relevant to users located in the EU)

12.1 IGS and Customer both agree to comply with the relevant data protection regulation and laws (the “Data Protection Laws”), these being; up to and including 24 May 2018, the Data Protection Act 1998 (the “Act”) and thereafter the General Data Protection Regulation (“GDPR”) (as amended or updated from time to time). Further IGS and Customer acknowledge that these Terms, in part or whole, do not relieve, remove or replace, either IGS or Customer’s obligations under the Act or GDPR

12.2 IGS and Customer acknowledge that for the purposes of the Act and GDPR, IGS is the data processor (the “Processor”) and the Customer is the data controller (the “Controller”) in relation to Customer’s personal data (“Personal Data”). The Controller hereby appoints the Processor with respect to processing activities undertaken in the course of the provision of receptionist services.

12.3 IGS and Customer acknowledge and agree that the Processor is subject to the following obligations:

12.3.1 The Processor shall comply with the relevant Data Protection Laws and must: –

  • only act on the written instructions of the Controller and ensure those acting under their authority so the same
  • ensure that people processing the data are subject to a duty of confidence
  • use its best endeavours to safeguard and protect all personal data from unauthorised or unlawful processing, including (but not limited to) accidental loss, destruction or damage
  • ensure that all processing meets the requirements of the GDPR and related Data Protection Laws
  • ensure that where a Sub-Processor is used, they: –
    • only engage a Sub-Processor with the prior consent of the Controller
    • inform the Controller of any intended changes concerning Sub-Processors
    • they implement a written contract containing the same data protection obligations as set out in these Terms
    • understand that any failure on the part of the Sub-processor to comply with the Data Protection Laws, the Processor remains fully liable to the Controller for the performance of the Sub-Processor’s obligations
  • assist the Controller in providing subject access and allowing data subjects to exercise their rights under the Data Protection Laws
  • assist the Controller in meeting its data protection obligations in relation to:
    • the security of processing data protection impact assessments
    • the investigation and notification of personal data breaches
  • delete or return all personal data to the Controller as requested unless not permitted to do so by law
  • make available to the Controller all information necessary to demonstrate compliance with the obligations laid down in the relevant Data Protection Laws
  • tell the Controller immediately if they have done something (or are asked to do something) infringing on Data Protection Law
  • co-operate with supervisory authorities in accordance with GDPR Article 31
  • notify the Controller of any personal data breaches in accordance with GDPR Article 33

12.3.2 The Processor is responsible for ensuring that each of its employees, agents, subcontractors or vendors are made aware of its obligations regarding the security and protection of the personal data and the terms set out in this agreement.

12.3.3 The Processor shall maintain induction and training programs that adequately reflect the Data Protection Law requirements and regulations.

12.3.4 Any transfers of personal data to a third country or an international organisation shall only be carried out on documented instructions from the Controller; unless a legal requirement exists, the Processor shall inform the Controller of that legal requirement before processing.

12.3.5 The Processor shall maintain a record of all categories of processing activities carried out on behalf of the Controller, containing: –

  • the name and contact details of the Processor(s) and of each Controller on behalf of which the Processor is acting
  • the categories of processing carried out on behalf of each Controller
  • transfers of personal data to a third country or an international organisation, including the identification of that third country or international organisation and, the documentation of suitable safeguards
  • a general description of the technical and organisational security measures referred to in Article 32(1)

12.3.6 The Processor shall maintain records of processing activities in writing, including in electronic form and shall make the record available to the supervisory authority on request

12.3.7 When assessing the appropriate level of security and the subsequent technical and operational measures, the processor shall consider the risks presented by any processing activities, in particular from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed.

12.4 IGS and Customer acknowledge and agree that the Controller is subject to the following obligations:

12.4.1 The Controller is responsible for verifying the validity and suitability of the Processor before entering into a business relationship.

12.4.2 The Controller shall carry out adequate and appropriate onboarding and due diligence checks for all Processors, with a full assessment of the mandatory Data Protection Law requirements.

12.4.3 The Controller shall verify that the Processor has adequate and documented processes for data breaches, data retention and data transfers in place.

12.4.4 The Controller shall obtain evidence from the Processor as to the: –

  • verification and reliability of the employees used by the Processor
  • any certificates, accreditations and policies as referred to in the onboarding process
  • technical and operational measures used in safeguarding the Personal Data
  • procedures in place for allowing data subjects to exercise their rights, including (but not limited to), subject access requests, erasure & rectification procedures and restriction of processing measures

12.4.5 Where the Controller has authorised the use of any Sub-Processor by the initial Processor, the Controller must verify that similar data protection agreements are in place between the initial Processor and Sub-Processor.

12.4.6 Where the Controller has authorised the use of any Sub-Processor by the initial Processor, the details of the Sub-Processor must be added to a register of Sub-Processors.

12.5 The Controller and Processor acknowledge they understand and agree to the following specifics with respect to the Processor’s processing activities:

  • The Sub-Processors used by the Processor are noted in IGS’s Privacy Policy and include Eway, Macquarie Telecom and MailChimp;
  • The Controller authorises the Processor to transfer certain Personal Data to other member entities of the wholly owned group to which the Processor belongs in order for receptionist services to be provided outside of local operating hours. These other member entities are located in the United States and the United Kingdom;
  • The nature and purpose of processing activities undertaken, types Personal Data processed and security measures in place are all outlined in IGS’s Privacy Policy;
  • When the Processor handles phone calls on behalf of the Controller, the caller may provide Personal Data of their own to Processor (IGS) in the form of their contact details to be forwarded to Controller (Customer). In this instance the caller is the controller and IGS the Processor and as Processor, IGS relies on the concept of “legitimate interest” (as defined in GDPR Article 6(1)(f)) in collecting this Personal Data and transmitting it to Customer;
  • The appointment by the Controller of the Processor will remain until terminated by either party in accordance with the notice periods outlined in section 10

13. LIMITATIONS OF LIABILITY

13.1 Disclaimer of Warranties. Customer acknowledges and agrees that Customer’s use of the IGS offerings is at Customer’s sole risk. To the maximum extent permitted by applicable law, the IGS Offerings are provided “as is” and “as available,” with all faults and without warranty of any kind, and IGS expressly disclaims all representations and warranties (whether express, implied, statutory or otherwise) regarding any IGS offerings or any other aspects of this agreement, including, without limitation, any warranties of title, satisfactory quality, non-infringement of third party rights, accuracy, quiet enjoyment, merchantability or fitness for a particular purpose, and any warranties arising out of any industry custom or course of dealing. Without limiting the foregoing, IGS makes no representations or warranties regarding the quality, accuracy or content of any information or messages received on behalf of customer, and IGS does not warrant that any IGS offering will be free of mistakes, defects or inaccuracies, will be available without interruption, or will meet customer’s requirements.

13.2 Limitations of Liability. To the extent not prohibited by applicable law, and regardless of the theory of liability (contract, tort or otherwise), in no event will (a) IGS be liable under or in connection with this agreement for any indirect, special, incidental, consequential, exemplary or punitive damages, or any damages for business interruption or loss of revenues, profits, business or data, even if IGS knew or should have known of the possibility of such damages, or (b) IGS’s aggregate liability under or in connection with this agreement exceed the total of all amounts paid by Customer to IGS for the IGS Offerings giving rise to liability applicable to the Paid Service Terms during which the events giving rise to liability occurred.
The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

13.3 Essential Part of Bargain. Customer acknowledges that the disclaimers of warranties and limitations of liability set forth in these Terms are essential to the bargain between Customer and IGS, and that IGS would not have been willing to enter into these Terms or to provide any IGS Offerings to Customer absent any such disclaimers or limitations.

13.4 Exceptions. The laws of some jurisdictions may not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer. If such laws apply to Customer, some or all of the warranty exclusions and limitations of liability set forth in these terms may not apply to Customer.

14. OTHER

14.1 Governing Law and Venue. This Agreement will be governed by and construed pursuant to the laws of New South Wales, Australia and the parties agree to submit to the jurisdiction of the Courts of New South Wales, Australia in connection with any dispute relating to this Agreement.

14.2 Force Majeure. If IGS is prevented from or delayed in complying with an obligation by an event beyond its reasonable control, performance by it of that obligation is suspended during the time compliance is prevented or delayed.

14.3 Notices to Customer. Any notice from IGS to Customer required, permitted or otherwise contemplated by these Terms may be provided by IGS to Customer by email, text message, message in the client portal on the IGS website, telephone or voicemail message.

15.0 General. www.igetsales.com.au is owned by Good Food Warehouse Pty Ltd (ABN: 62 128 731 788) as agent for Office HQ Pty Ltd (ABN: 95 105 928 363) provides the Receptionist and Messaging Services described in the items above.