Why does our Virtual Reception Service work so well?
The Situation
- A leading Melbourne Training company operates conferences in a number of overseas destinations
- Requires ‘local’ number for potential customers to call
- Clients calling in their work ours not our clock hours
The Challenge
- Organising the international numbers and having them directed back to Australia
- Ability to answer and manage calls 247
- Collect ‘potential’ client data
The Solution
- igetSALES answers every call 24/7 and filters – urgent are transferred, not important are emailed as messages
- igetSALES provides a call log to assist with managing workloads/serviceman/timesheets etc…
THE RESULT
- a real person answers every call 24/7
- surprised at how many calls missed when busy/out of office hours!
- eliminates clients moving to the next on google!
- all managed via the Mobile App
- igetSALES answers between 200-300 calls / mth – cost $400-600/mth
- $17.00 per day to have a 24/7 Receptionist when you need it!!
- I haven’t asked him what the Sales value is of these calls; but he loves the solution!
Feel free to give me a call, cheers Michael – 1300 79 29 80