AUSTRALIAN RECEPTION SERVICES

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AUSTRALIAN RECEPTION SERVICES

1300 792980
michaelc@igetsales.com.au

Why does this owner use our Australian Reception Services?


The Situation
  • client with 3 Pool shops and 3 service vans
  • each shop had 1 line with the internet and one staff member
  • missed calls during the day while staff served customers in store and unable to answer the phone!
The Challenge
  • How many calls & what Sales opportunities are missed?…….due to potential customers moving onto the next on google!
The Solution
  • igetSALES answers the ‘Overflow’ calls from all 3 Stores ie: if Busy (Engaged) or No Answer after 7 secs transfers to igetSALES
  • igetSALES takes a message, books in pool services or if Urgent transfers to a Pool service person

THE RESULT

  • a real person answers the calls if staff can’t and the client doesn’t move to the next on google!
  • surprised at how many calls missed before and after the shop opened ie: 8.00-8.30am and 5.00-6.30pm!
  • igetSALES answers between 200-300 calls / mth – cost $400-600/mth
  • The owner can manage all this via the Mobile App
  • I haven’t asked him what the Sales value is of these calls; but he loves the solution!
  • $8.30 per shop per day to have a Receptionist when you need it!!

Feel free to give me a call, cheers Michael – 1300 79 29 80

 

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